Refund policy

Claims and Refund Policy

Due to the perishable nature of our products, all sales are final. However, we stand behind the quality of our flowers.

Claims

If there is an issue with your order, please contact us within 48 hours of delivery. Claims must include:

• Order number

• Description of the issue

• Clear photos of the product

Resolution

All claims are reviewed with care. When appropriate, we may offer a replacement, credit, or partial refund at our discretion.

Non-eligible Claims

We are not responsible for:

• Improper care or handling after delivery

• Delays caused by carriers or external factors

• Natural variations in color, size, or bloom stage

At Floverse, every decision — from farm to delivery — is made to preserve the integrity, freshness, and beauty of each stem.